Terms & Conditions – Nasti Bites
1. Introduction
Welcome to Nasti Bites, the online food ordering and delivery platform. These Terms & Conditions ("Terms") govern your use of our website, mobile app, and services (collectively, the "Platform"). By accessing or using Nasti Bites, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Service Overview
Nasti Bites connects users with restaurants and delivery partners to facilitate food orders for delivery or collection. We act as an intermediary and do not prepare or deliver food ourselves.
3. User Accounts
- You must be at least 16 years old to use our services.
- You are responsible for maintaining the confidentiality of your account details and passwords.
- You agree to provide accurate and up-to-date information when creating an account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Orders & Payments
- All orders are subject to restaurant acceptance and availability.
- Once an order is placed and accepted, it cannot be canceled or modified.
- Prices are set by restaurants and may include taxes, service fees, and delivery charges.
- Payment is processed securely through our payment providers. Nasti Bites does not store credit card details.
5. Delivery & Collection
- Estimated delivery and collection times are provided by restaurants and are only estimates.
- We are not responsible for delays caused by restaurants, delivery partners, or external factors.
- If a restaurant is unable to fulfill an order, we will issue a refund or credit at our discretion.
6. Refunds & Complaints
- If you experience issues with your order (e.g., incorrect or missing items, poor quality), you must report it within 24 hours.
- Refunds or credits are issued at the discretion of Nasti Bites and/or the restaurant.
- We do not provide refunds for delays caused by factors beyond our control.
7. Restaurant & Delivery Partner Responsibilities
- Restaurants are responsible for food preparation, packaging, and ensuring compliance with food safety regulations.
- Delivery partners are independent contractors responsible for timely and safe delivery of food.
- Nasti Bites is not liable for food quality, allergens, or delivery-related issues.
8. Promotions & Discounts
- Promotional offers and discounts are subject to availability and may be withdrawn at any time.
- Some promotions may have specific terms, including time restrictions or minimum order values.
9. Prohibited Activities
Users must not:
- Use the platform for fraudulent, illegal, or unauthorized purposes.
- Interfere with or disrupt our services, servers, or networks.
- Impersonate another person or provide false information.
- Attempt to reverse-engineer or exploit vulnerabilities in the Platform.
10. Liability & Disclaimers
- Nasti Bites provides the Platform "as is" and makes no warranties regarding its availability, reliability, or fitness for a particular purpose.
- We are not liable for losses resulting from service disruptions, incorrect orders, or third-party actions.
- Our maximum liability to you is limited to the amount paid for the affected order.
11. Changes to These Terms
We may update these Terms periodically. Continued use of the Platform after changes signifies acceptance of the revised Terms.
12. Contact Information
For questions or concerns, contact us at:
Email: info@ultra-order.com
By using Nasti Bites, you agree to abide by these Terms & Conditions.